Refund Policy
RETURNS
Our policy is valid for 7 days. Unfortunately, if 7 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
In certain situations, only a partial refund will be granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons beyond our control.
(Pre-order purchases cannot be returned or exchanged)
Refunds (if applicable)
Once we receive and inspect your returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to accept or reject your complaint.
If your request is accepted, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.
Delayed or missing refunds (if applicable)
If you haven't received your refund yet, please first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted .
Then contact your bank. There is often a processing time before the refund is posted.
If you still have not received your refund after following all these steps, please contact us at rinconthebrand@gmail.com
Sale items (if applicable)
Only full-priced products can be refunded. Unfortunately, sale items cannot be refunded.
Exchange (if applicable)
We will only exchange an item if it is defective or damaged. If you would like to exchange it for the same item, please email us at rinconthebrand@gmail.com
Shipping
If you wish to return an item, please contact us by email: rinconthebrand@gmail.com
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes to receive the exchanged product may vary.
If you are sending an item over € 75 , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.